A History of Residential Care Specialization

Skils’kin Payee Services has a long history of working with clients and their support staff that live in supported living homes and other residential settings. We currently work with over 400 adults in Spokane who are in supported living, skilled nursing, adult family homes, and other residential settings.
 
We have a specialization in working with providers who run supported living programs contracted in Washington and other states. We understand the need for accurate and timely reporting, individual financial plan tracking, shared expense reconciliations, eligibility reviews, and other processes specific to these populations.
 

Robust Systems and Processes

We utilize accounting and case management software built specifically for payee providers. This system allows us to implement collective bank accounts. It also has substantial reporting capabilities that help us track spending, reconcile shared housing expenses and report on activity for each client individually and also rolled up to housing units and ultimately program level. The system also allows for tracking of case notes, contact information, document retention and a full suite of demographic and diagnostic data.
 
We have also implemented a fully electronic document retention system that allows us to capture images for all bills, receipts and other client related documents that are fully searchable and routes documents to the appropriate staff on our team to take action on. This system is secure and fully backed up regularly.
 
We are also working with clients and our debit card provider to replace the handling of checks and cash in homes wherever possible. The use of a debit card reduces the risk of handling cash and allows for more detailed reporting of transactions which is important for reconciliation purposes.
 

Full Payee Services

Skils’kin Payee Services began in 1999 as a dedicated organizational representative payee program approved by the Social Security and Veteran’s Administrations. We now proudly serve over 1000 clients.
 
We have significant experience as a partner with providers of supported living services. There is great advantage in separating a client’s physical and emotional care from their financial support.
 
We believe in a strong, collaborative connection in our partnerships. You will have a dedicated payee team with easy and direct access via email, phone, or in-person. We are focused on concise communication around the client’s financial stability.
 
Skils’kin Payee Services enables you and your teams to focus on what you do best: excellence in supporting the individuals in your care to pursue an active and enriched life.
 

Trust and Accountability

  • Reduce Financial Risk and Oversight
  • Dedicated Payee Team
  • Annual Budget and Individual Financial Plan (IFP)
  • DSHS Benefit Renewals
  • Social Security Reviews
  • Wage Reporting to Social Security and DSHS
  • Ongoing Client Resource Review
  • Prompt and Accurate Distributions
  • Representative Payee Manager®
  • Paperless Scanning Technology

 

Power in Partnership

A partnership with Skils’kin Payee Services is based on providing the best support possible. We reduce your responsibility for client financial management, and provide an additional layer of control and accountability.
 
Choosing Skils’kin Payee Services as your partner will provide considerable peace of mind, minimize in-house financial responsibilities, and provide significant financial benefit with a direct positive impact to your organization’s bottom-line.
 
We focus on what we do best: excellence in managing the finances of your clients.
 

VISA® Debit Card

Our VISA® debit card enables your client to make purchases wherever a VISA® debit card can be used – including online.
 
We provide your teams with a full suite of administrative tools that include security alerts, ability to view real-time full transaction detail, view card history, report lost cards and order replacements.
 
We even have the capacity to provide instant issue cards to avoid any delays if a card is lost or damaged.
 

Providing Outstanding Care

These systems, training, and specialization help us to perform these services in the highest quality manner and with significant efficiencies that allow us to save our clients’ money while providing for better segregation of duties and internal controls. This frees your teams up to focus on what they do best: provide outstanding care.
 
We look forward to discussing your needs to see how we can help improve your service levels and cost structure. Please call or email Bernie Koepsell, Director of Payee Services at (509)-209-2459 or by email at payeedir@mypayee.org.
 

Frequently Asked Questions


 
Have questions about Skils’kin’s Payee Services? Below are answers to our most frequently asked questions. If you don’t see your question, please feel free to contact Payee Services.
 

What are the hours for Payee Services?


 
Public Office Hours
Monday, Tuesday, Thursday, Friday
8:30 AM – 11:30 AM & 1:00 PM – 3:30 PM
 
Spokane’s Payee Services is closed to the public on Wednesdays, but you can leave a message by dialing (509) 209-2500 (ext. 3005, 3007, or 3008), and calls will be returned within one business day.

 
How can I check my account balance?


 
Contact your account manager by email, telephone or walk-in during office hours for specifics regarding your account. A copy of a ledger will be available to you upon request.

How do I reach my Representative Payee?


 
You can contact your Account Manager by phone or email as listed below. Your account manager will return your call or email within 24 hours.

Glenda
Payee7@mypayee.org or 509-209-2500 Ext 3007

Tia
Payee5@mypayee.org or 509-209-2500 Ext 3005

Bernie
Payee4@mypayee.org or 509-209-2500 Ext 3004

Kristen
Payee8@mypayee.org or 509-209-2500 Ext 3008

How do I request additional funds?


 
To request additional funds, complete the following expenditure request and contact your Representative Payee for budget approval.
Expenditure Request


When do I need to provide receipts?


 
You should provide receipts upon request by your payee for any expenses that occur outside of your regular budget. This includes but is not limited to the following: travel, airfare, computers, and cell phones. Any expense greater than $200 will require receipts.


I am moving to a new place, what do I need to do?


 
If you are moving to a new place, you will need to contact your Payee Representative and provide the new residence and/or rental agreement. You must also complete the Stop Rent Request form for any previous place of residence.
Stop Rent Request

 
I want to buy a car. What do I need to do?


 
Contact your payee for budget approval. You may need to supply:

  • A copy of the title
  • A copy of the registration
  • Mechanic’s inspection
  • Vehicle history report
  • Vehicle order / bill of sale
  • Emissions test requirements (models 2008 or older)
  • Proof of insurability


Now that I’ve signed up for Skils’kin payee services, when will Skils’kin receive my benefit?


 
We will typically receive your benefit between 30 and 60 days.

How often are checks printed?


 
We print checks twice a day — 11:00 AM and 3:00 PM.


 


 

Call us now!

Payee Services Phone

(509)-209-2500

Toll Free Number: (877)-220-0455

 

Contact Payee Services