When Fairchild Air Force Base Grounds Project Manager Jon Booze was able to offer a Grounds Laborer position to Zach Cooper he saw the impact immediately. There was a full range of emotions, but mostly Jon saw a boost in confidence. For the first time in a long time, Zach really believed in himself, and this was going to be his first job.
After the job offer was extended, Zach was called into the Skils’kin headquarters for a new hire paperwork meeting. When Skils’kin extends a job offer, the new hire paperwork meeting is considered their first day on the job, and if an employee falls short then maybe there are other barriers to their ability to work. In this case, Zach missed three meetings for new hire paperwork. The HR Coordinator, BreAnna Mauth, working with him knew she was going to need to rescind his job offer based on this rough start. No one wants to be on either side of this conversation, but it was necessary.
Bre scheduled the first new hire paperwork appointment, and Zach never arrived. When rescheduling the next two meetings Bre took it upon herself to be more communicative and supportive than before, to ensure he understood the expectations of working at Skils’kin. Still, he was unable to complete the new hire paperwork meeting and she knew what action needed to come next. While the conversation was hard, Bre had a feeling that this wasn’t the end of the road for this employee. A few weeks later Skils’kin was contacted by Zach, and he wanted to start fresh. He understood his mistakes and was willing to take ownership of them. Like before, Bre was willing to move forward, as long as he was ready to meet the set expectations for work. A few days later Zach arrived at his new hire paperwork meeting fifteen minutes early and prepared. He set himself up to succeed and Skils’kin was ready to support him if he was ready to work.
Through the roller coaster of this hiring process, Bre understood she was investing in a person, because she really believed in him and wanted to see him succeed in the long-term. Starting a first job has a lasting impact on one’s working life, and will inform expectations for years to come. Skils’kin is ready to meet people where they are at presently and set them up for success. For everyone, this looks different, but to an extent, expectations are set for a reason. Giving someone a pass on the first day is not the right way to set expectations for work at Skils’kin or any other job.
Job ready-ness is key for new hires, and for many of our employees, we want to see them move on to new jobs after they work for us. In order to make sure we’re curating high-quality employees at Skils’kin we must uphold common business standards and expectations while offering grace and accommodations to coach employees to become better workers. A common theme of a job-ready work environment is setting the right expectations and giving them the framework to succeed.
This experience allowed Bre to realize she has never worked at a company like Skils’kin before, “I don’t know of another company that is so willing to let someone learn a lesson while still believing in them.” A job is making a positive impact on this employee’s life by creating a solid foundation of work ethics and experience.
“This job has shown me that I am good at a lot of things I didn’t know I was good at. It has made me a stronger person and I like that I’m doing something for a good cause.”–Zach Cooper
Zach is still working on base as a Grounds Laborer. His Project Manager has seen the impact of his first job and continues to build up expectations around work with him, and the rest of the crews. The crews and supervisors on-base reinforce expectations with each other and create a coachable work environment for everyone. In doing so, everyone gains valuable experience and builds confidence around work.