Community Access services are designed for people with developmental disabilities ages 62 and older who have retired or who choose not to work and need assistance to access services and activities in the community. These services are structured around the interests of the individuals and are meant to integrate them into the community, enhancing or maintaining their competence, physical and mental skills, and level of independence.
 
Individuals in this program participate in fun activities and community involvement, such as socializing with clubs and leagues and volunteering with various organizations. Volunteer opportunities can include helping with local events such as Bloomsday and Hoopfest, as well as offering support at the Humane Society, retirement facilities, and food banks.

 

To enroll in our Community Access program, contact Deb Brady, Director of Employment (contact information below).

 

Community Access Services Individual Handbook

 

 

TABLE OF CONTENTS

What is Skils’kin?
Skils’kin’s Mission Statement
Vision
Values
What are Community Access Services?
What Should I Expect at my First Meeting?
What to Expect Next
How Long Will I Receive Skils’kin’s Services?
Rights and Responsibilities
Tobacco, Drug, and Alcohol Policy
Medication Policy
What if I’m Unhappy?
Grievance Resolution Procedure
Termination of Services
Contact Information
Document History
 


 


 

What is Skils’kin?

Skils’kin was started in 1970 to assist Spokane-area adults with one or more disabilities. The name “Skils’kin” is a Salish word that means “a place where a person goes to seek personal identity and self-empowerment.” Skils’kin is a community-based, not-for-profit agency.
 
Skils’kin offers a number of services for people with disabilities. Those services include:
 

    Community Living Services: This program provides affordable living and assistance for adults with developmental disabilities who live in Spokane. Services are designed to assist adults with everyday living skills as is funded through DDA.

 

    Payee Services: Payee Services provides financial management to people receiving state and/or federal benefits, including from Social Security and Veterans Affairs, along with retirement pensions and wages.

 

    Employment Services: Provide opportunities for full-time, stable and rewarding careers to working-age adults with disabilities, with support based on individual needs. These employment services are offered in ways that promote choice, independence, productivity, financial security, benefits, and opportunities for advancement. Each component is tailored to individual needs, interests, and abilities, through person centered planning, discovery, and goal setting.

 
 



 


 

Skils’kin’s Mission Statement

To enrich the quality of life for adults with disabilities.
 
 



 


 

Vision

Become the company most known for creating and implementing the model for delivery of collaborative services for adults with disabilities.
 
 



 


 

Values

ACCOUNTABILITY
Accountability is the acknowledgement and assumption of responsibility for actions, decisions, and policies. This includes the obligation to report, explain and be answerable for resulting consequences.
 
COLLABORATION
Working with others to achieve shared goals.
 
DIVERSITY
Understanding that each individual is unique, and recognizing our individual differences in a safe, positive, and nurturing environment. It is understanding each other; moving beyond simple tolerance to embrace and celebrate the rich dimensions of each individual.
 
INNOVATION
The creation of more-effective products, processes, services, technologies, or ideas.
 
INTEGRITY
The honesty and accuracy of one’s actions.
 
 



 


 

What are Community Access Services?

These services are an alternative to employment services for people who are of retirement age and for individuals of working age where an exception to the DDA Working Age policy has been approved. The focus is to develop meaningful relationships and opportunities to participate in the community through volunteering, attending civic clubs, and pursuing educational goals.
 
Community Access Support Staff will assist you in locating enjoyable opportunities in the community and the building of social skills.
 
 



 


 

What Should I Expect at my First Meeting?

You will meet with a Skils’kin representative to talk about your goals and fill out paperwork. You will have the opportunity to ask questions about the services you will receive from Skils’kin. Your Community Access Specialist will get to know you: who you are as a person, what you like, your skills and any other information that will help Skils’kin assist you in finding community opportunities. Skils’kin is dedicated to finding you opportunities where you can enjoy yourself and build relationships. We want to make sure you aren’t being put into just any activity – we want to find you the right activity.
 
 



 


 

What to Expect Next

You and your Community Access Specialist will work together to choose a place or activity in your community where you want to go to get involved and build or enhance relationships and provide trainings on life skills to promote greater independence and community inclusion.
 
 



 


 

How Long Will I Receive Skils’kin’s Services?

You will have Skils’kin’s services for as long as services are approved. Our goal is always to help you to live as independently as you can. Skils’kin is dedicated to supporting you to the best of our ability.
 
 



 


 

Rights and Responsibilities

You have a responsibility to be actively involved in your journey with us. This means you will keep appointments, be respectful toward Skils’kin staff and community representatives, and follow Skils’kin dress code policies, tobacco policies, and safety policies.
 
Respectful Service

1. You have the right to be treated with dignity and respect.

2. You have the right to privacy and confidentiality.

3. You have the right to freedom from abuse, neglect, retaliation, humiliation, financial or other exploitation.

4. Your opinions and suggestions will be considered in all phases of service development.

 
Information about services

1. You have the right to be informed of all service options.

a. Our staff will assist individuals in making informed choices about services available by providing all available options.

2. You have the right to know the cause and effects of your choices.

3. You have the right to review your case files upon request.

 
Access to Services

1. You have the right to access Skils’kin programs as eligible regardless of gender, age, disability, ethnicity or religion.

2. You have the right to a face-to-face meeting two (2) times per month.

3. You have a right to services not to exceed the maximum service hours allowed by DDA.

 
On the activity site

1. You have the right to supports necessary for activity success.

a. Including assisting with resources for transportation, activity support, activity attire, and activity counseling needs.

2. You have the right to services available on a flexible schedule as required to do the activity.

3. You have the right to receive company benefits designated by the business for volunteers.

4. You have the right to volunteer for a company who follows all laws.

 
Right to Refuse Services

1. You have the right to refuse services, existing services, and future services.

 
Informed consent

1. You have the right to behavioral support resources and services that will assist you in giving informed consent prior to the start of any behavioral plan.

 
Support Services

1. You have the right to support services which respect your personal values and belief system. This includes both cultural and spiritual beliefs.

a. Our staff can assist you in accessing local agencies and resource services.

 
Restraints

1. You have the right to be free of chemical or physical restraint.

2. You will be involved in the development of any behavioral support plans.

 
Individual Responsibilities

1. You have the responsibility to participate in decisions about services.

2. You have the responsibility to be honest and complete when providing information regarding medical history.

3. You have the responsibility to inform your Community Access Specialist if you have questions or concerns regarding services you are receiving.

4. You have the responsibility of not violating the rights of others.

5. You have the responsibility to respect the privacy of others.

6. You have the responsibility of being honest when completing the satisfaction survey provided by Skils’kin. Each survey will be reviewed and the comments used to better our services and to form department and company goals.

 
 



 


 

Tobacco, Drug, and Alcohol Policy

Skils’kin is committed to the health and safety of our employees and the individuals we serve. As a result of this commitment, Skils’kin is a tobacco, drug, and alcohol-free campus. If you would like to smoke, ask a staff member to show you where the designated smoking area is located.
 
 



 


 

Medication Policy

Skils’kin’s Community Access Specialists do not administer medications of any sort. Medications must be self-administered, or you must arrange for access to professionals for medicating needs during scheduled Community Access time. All medication must be kept on your person and cannot be left unattended.
 
You will need to keep Skils’kin staff informed of relevant medical conditions so that in the event of an emergency, we can work with medical professionals to act accordingly.
 
All Skils’kin support staff are CPR/First Aid/AED certified.
 
 



 


 

What if I’m Unhappy?

Skils’kin takes individuals concerns seriously. If you are unhappy your first step is to talk about it with your Community Access Specialist, if you are uncomfortable speaking with them, the Director of Employment Services will be happy to assist you. You also have the right to request an Advocate to assist you in this process. Skils’kin staff will work with you to resolve any issue to the best possible solution. We also have a Formal Grievance Resolution Procedure.
 
 



 


 

Grievance Resolution Procedure

1. Step One – You make a verbal complaint. Most concerns can be addressed at this first step.

1.1. You can explain your complaint or situation with your Community Access Specialist verbally or in writing.

1.1.1. You are encouraged to request advocates to assist during the entire process.

1.2. The Employment Services Director reviews the complaint and recommends actions to be taken in response. These actions shall be communicated to you (and your advocate), both verbally and in writing.

1.3. If you are not happy with the response, or if the complaint involves your Community Access Specialist, you may make a formal complaint.

 

2. Step Two – Filing a written complaint.

2.1. You submit a written complaint within five (5) business days of receiving the verbal complaint response. This written complaint will be on Formal (Written) Complaint Form, these can be requested when necessary.

2.2. A Skils’kin representative (or your advocate) can assist with writing the written complaint if you wish.

2.3. A written complaint requires the following information:

2.3.1. The nature of the complaint

2.3.2. Complaint that had occurred

2.3.3. When, where, and how the complaint occurred.

2.3.4. The specific nature of the complaint

2.3.5. Name of the individuals involved

2.3.6. Date and time the complaint occurred

2.3.7. Other information to assist with resolving the complaint.

2.4. The complaint must be submitted to the Employment Services Director.

2.5. Within five (5) business days of receiving the written complaint, the Employment Services Director will attempt to schedule a meeting between the appropriate Skils’kin staff, the individual making the complaint, and advocates.

2.6. Following the meeting, the Employment Services Director recommends actions to be taken in response to the complaint. This response shall be returned to you (and your advocate) both verbally and in writing.

2.7. If you are unhappy or don’t agree with the response, you may appeal the decision to the Corporate Compliance Officer.

 
3. Step Three – Appealing to the Corporate Compliance Officer (CCO).

3.1. You will submit the original Formal Complaint form to the CCO within five (5) business days after receiving the response from the Employment Services Director.

3.2. The CCO investigates the complaint by reviewing information from all previous meetings and any information, talking to people involved, and if necessary, bringing all parties together to see if the problem can be resolved.

3.3. Within ten (10) business days, a follow-up meeting with the CCO and you (and your advocate) will occur. The CCO’s decision will be provided to you (and your advocate) verbally and in writing.

3.4. If you are unhappy or don’t agree with the CCO’s decision, you may appeal to the Chief Executive Officer (CEO).

 
4. Step Four – Appealing to the CEO

4.1. You must submit the original Formal Complaint form and all previous documents to the CEO. This must occur within five (5) business days of receiving the CCO decision.

4.2. The CEO will investigate the complaint and provide you (and your advocate) with a decision. This decision will be returned to you (and your advocate), both verbally and in writing.

4.3. If you are unhappy or don’t agree with the CEO response, you may appeal the decision to the Board of Directors.

 
5. Step Five – Appealing to the Board of Directors (BOD)

5.1. You must submit the original Formal Complaint form and all previous information to the BOD. This must occur within five (5) business days of receiving the CEO’s written decision.

5.2. The BOD will investigate the complaint and provide you (and your advocate) its decision, both verbally and in writing.

5.3. If you are not satisfied with the BOD’s decision, you may appeal to an outside advocacy group.

 
6. Step Six – Making a final appeal to an outside advocacy group. This is the final step in the Grievance Resolution Process.

6.1. You must submit the original Formal Complaint Form and all previous decision documents to an outside advocacy group. This must occur within five (5) business days of receiving the BOD’s written decision.

6.2. Skils’kin will cooperate with the outside advocacy group to help them make an informed decision about the complaint.

6.3. Skils’kin will consider the findings and recommendation of the outside advocacy group.

6.4. The CEO will make a final decision and present it to you (and your advocate). The final decision will be provided to you (and your advocate) both verbally and in writing.

 
 



 


 

Termination of Services

You have the right to terminate services with Skils’kin at any time by either contacting your DDA case manager or notifying Skils’kin Community Access staff.
 
Skils’kin reserves the right to cancel our services with you at any time as well.
 
 



 


 

Contact Information

 
Skils’kin Main Office
4004 E Boone Ave
Spokane, WA 99202
(509) 326-6760
 
Director of Employment Services
(509) 326-6760 x 2681
 
Developmental Disabilities Administration
1611 W Indiana Ave., Spokane, WA 99205
(509) 329-2900
 
Division of Vocational Rehabilitation
1313 N Atlantic, Spokane, WA 99201
(509) 363-4700
 
Department of Services for the Blind
510 W Riverside, Room 209, Spokane, WA 99201
(509) 456-4458
 
 



 


 

Document History

Updated October 2014
Updated December 2014
Reviewed by Employment Director,
Approved for release/New cover on 12/31/15
Updated March 2016
Updated December 2016
Updated February 2017
Updated June 2017
Updated July 2017


Contact

For more information

Deb Brady

Director of Employment

DBrady@skils-kin.org

(509)-326-6760 ext. 2681

Skils’kin

4004 E Boone Ave

Spokane, WA 99202

(509)-326-6760